Privacy Policy.

Personal information collected

Quote request form

• Name (required)
• Company name (optional)
• Email address (required)
• Phone number (optional)
• Project type and the content of your message (required)

Browsing data

Like most websites, our host keeps technical logs that may include your IP address, browser type and the pages viewed, for security and to keep the site running properly. If you consent, site usage data (pages visited, interactions) is also collected by our analytics tool (see the section Cookies and tracking technologies).

Information collected by other means

We also collect information when you contact us by email, by phone or in person: your name, your contact details and information related to your project.

Internal access

Only the owner of JustSimpleWeb has access to the personal information collected.

Purposes of collection

• Quote request form: respond to your requests for information and prepare a quote.
• Browsing data: ensure the security and proper operation of the site.
• Usage statistics (with your consent): understand how the site is used in order to improve it.
• Traffic statistics (no cookies): count visits in aggregate.
• Visit memory (no cookie): preselect, in the quote request form, the service you looked at.
• Email, phone and meetings: manage the client relationship and carry out the mandates entrusted to us.

We only collect the information needed for the stated purposes, and we make sure your consent is manifest, free and enlightened, and given for specific purposes.

Cookies and tracking technologies

Our site uses a limited number of cookies, managed by a consent banner built into our site. On your first visit, you choose to accept or refuse non-essential cookies: no non-essential cookie is set before you consent. You can change or withdraw your choice at any time, with the button below or the cookie settings link at the bottom of every page, where the details of each cookie (name, origin, duration, purpose) are also shown.

Necessary cookies

The consent banner saves your choice in a cookie (cc_cookie, kept for 12 months). This cookie is necessary to respect your preferences and contains no information that could identify you.

Analytics cookies (with your consent only)

If you consent, we use Microsoft Clarity to understand how the site is used: pages visited, interactions, heatmaps and anonymized session replay. Clarity then sets the following seven cookies, and the data is processed by Microsoft in the United States.

• _clck (set by our site, 1 year): keeps Clarity’s anonymous ID for this site.
• _clsk (set by our site, 1 day): links the pages viewed during one visit.
• CLID (Microsoft): shows whether Clarity has already seen this browser on another site that uses it.
• MUID (Microsoft): identifies the browser for Microsoft; Microsoft describes it as used for site analytics, advertising and other purposes.
• ANONCHK (Microsoft): tied to Microsoft advertising, which Clarity does not use; always 0.
• MR (Microsoft): shows whether the MUID cookie needs to be renewed.
• SM (Microsoft): syncs MUID across Microsoft sites.

The five Microsoft cookies are set by Microsoft, not by our site; their duration ranges from the length of the session up to 13 months at most, depending on the cookie. On our side, we use Clarity for analytics only: we show no advertising and do not use these cookies to target ads. To find out how Microsoft handles this data, see its privacy statement.

If you refuse, none of these cookies are set and Clarity does not track your browsing. If you withdraw your consent after giving it, the page reloads, Clarity stops and the _clck and _clsk cookies are deleted. The five Microsoft cookies belong to another domain, so our site cannot delete them: you can remove them in your browser settings.

Manage my cookie preferences

Fonts, animations and videos remain hosted on our own servers.

Visit memory (no cookie)

When you look at a service (a long hover, a selection or a click on its card), our site keeps that choice in your browser’s session storage (key jsw-projet-regarde) to preselect the project type in the quote request form, which you can change before sending. It is not a cookie: the information stays on your device, contains nothing that could identify you and disappears when you close the tab.

Technical error reporting (no cookies)

To know when a page has stopped working properly for a visitor, we use Sentry, an error reporting service. It sets no cookies, does not track your browsing and does not record your session. To be able to report an error, your browser downloads a small script from Sentry’s servers on every visit: as with any external resource, those servers then see your browser’s IP address and type. No report is sent unless a technical error occurs. When one does, the report contains only the address of the page concerned, the technical details of the error, and the type, version and regional settings (language, time zone) of your browser. Our setup adds neither your IP address nor your identity to it, no location data is kept, and what you type into the form is never collected. This data is processed by Sentry in the United States and is used only to fix defects in the site.

Traffic statistics (no cookies)

To know how many people visit the site and which pages are read, we use Simple Analytics. It sets no cookies and creates no visitor profile. It collects only aggregated visit data: pages viewed, where the visit came from, device and browser type, and country. Its script is served from our own domain.

Protecting the forms from bots

To block automated submissions (spam), the contact and quote request forms use Cloudflare Turnstile. It is only loaded when you open a form or start filling it in. It then examines technical signals from your browser and your IP address, and only asks you to tick a box if it has a doubt. This data is processed by Cloudflare in the United States and is used solely to verify that the submission comes from a person.

Disclosure to third parties

We never sell or rent your personal information. It may be disclosed to the following service providers, only for the purposes described in this policy:

• Simple Analytics (traffic statistics): aggregated visit data, with no cookies: pages viewed, source of the visit, device and browser type, country.
• Netlify (site hosting): contact form submissions, the site’s technical logs and anonymous page-load speed measurements, with no cookies.
• Microsoft (Clarity analytics tool, if you consent): site usage data (interactions, heatmaps, anonymized session replay).
• Sentry (technical error reporting): on every visit, your browser’s IP address and type (by downloading its script); when an error occurs, the address of the page concerned, the technical details of the error and the browser type.
• Cloudflare Turnstile (bot protection): when you send the form, technical signals from your browser and your IP address, to verify that the submission comes from a person.
• Google (Google Workspace): the emails you send us, hosted by our professional email service.
• Cal.com (appointment booking): if you book a call, your name, your email and the notes you enter.
• Supabase (database of our request-tracking tool): the requests received through the form, hosted in Canada.

Transfer outside Quebec

Some of our providers, including Netlify, Microsoft, Simple Analytics, Sentry, Cloudflare, Google and Cal.com, store data outside Quebec, notably in the United States. Before any transfer, we make sure the information receives adequate protection in accordance with generally recognized principles of personal information protection.

Retention of personal information

Personal information is kept as long as necessary for the purposes for which it was collected. When it is no longer needed, it is securely destroyed, anonymized or de-identified.

Security measures

• Encryption of communications across the entire site (SSL certificate, HTTPS).
• Access to form submissions protected by authentication.
• Professional hosting infrastructure with backups and protections managed by the platform.

Access to personal information is limited to the people whose duties require it.

Your rights

• Right of access: ask for access to the personal information we hold about you.
• Right to rectification: ask for the correction of information that is inaccurate, incomplete or equivocal.
• Right to withdraw consent: withdraw your consent to the collection, use or disclosure of your information. Withdrawal may limit our ability to provide you with certain services.
• Right to portability: receive your information in a structured, commonly used technological format.
• Right to de-indexation: ask for the de-indexation of a hyperlink attached to your name when its dissemination contravenes the law or a court order.
• Right to refuse collection: refuse to let us collect certain information, which may however limit access to certain services.

To exercise any of these rights, write to the person in charge of the protection of personal information at info@justsimpleweb.com. We will acknowledge receipt of your request and respond within 30 days.

Complaint process

1. Submit a written complaint to the person in charge of the protection of personal information at info@justsimpleweb.com.
2. The person in charge acknowledges receipt of your complaint and responds within 30 days.
3. If the response does not satisfy you, you can file a complaint with the Commission d’accès à l’information du Québec (CAI): www.cai.gouv.qc.ca.

Person in charge of the protection of personal information

Owner, JustSimpleWeb
Email: info@justsimpleweb.com

Changes to the policy

We may amend this policy from time to time to reflect changes in our practices or to comply with new legal requirements. Changes take effect as soon as they are published on this page. In the event of a substantial change, a notice will be posted on our website.